Posted 30 days ago
Our Front of House team is responsible for ensuring the best quality of customer service we can offer our guests with the aim of fostering long-term relationships. Our servers and support team show up with high energy and a passion for people that they bring to work everyday. They show up for our guests by participating in staff training programs and community events, learning their product knowledge and executing our steps of service.
If you’re hospitable in nature, we can train anyone on how to serve.
How do we support you in this?
Maintain and create an environment where all staff are properly supported and trained, not just thrown onto the floor
Regularly praising your achievements and successes
Keeping our staff informed and educated on current and new venue developments
Reviewing and improving your steps of service and overall job satisfaction
Staff outings by and/or to vineyards, breweries, and distillers for training
Core Accountabilities
Customer Service
Provide customers with dependable consistency between our drinks and service as laid out in our training program
Demonstrate knowledge of our menu and can explain it in a way that shows passion for our food and beverage programs
Show great teamwork and communicate positively and professionally with all departments to ensure our guest needs are being met at all times
Communicate guest feedback to the appropriate managers
Foster positive relationships with employees, guests, suppliers and the community at large
Help identify areas for improvement regarding our growth objectives and goals
Venue Maintenance
Use checklists and par sheets to maintain stock for service areas, product rotation, labeling and FIFO
Use checklists to ensure adherence to proper opens, closes and running duties
Occasionally audit accuracy of prices and descriptions of items on menu and POS
Ensure all items are accounted for in their truest POS accuracy including promotions, discounted items, QSA, spills and “off” menu items
Maintain a clean and inviting service area, including the patio spaces, kitchen, bathrooms and garbage areas and other guest-facing spaces
Promotions & Company Culture
Participate in events and marketing promotions within our venue
Participate in training seminars for product knowledge
Attempts to be involved in events within our larger community
Paradise Grotto is your nearest tropical oasis, inspired by the beautiful islands of the Caribbean and beyond. As you step inside, you’ll discover a bar specializing in delicious rum cocktails and tropical ingredients among many more. We also offer a range of non-alc and low-ABV drinks with a tropical flare for those who prefer a lighter option.
Our food menu features a variety of island-inspired dishes to complement your drinks, from coconut shrimp to roasted chicken and vegetarian options. Of course, no island bar would be complete without music and the sun – we host day parties during on our beautiful back patio which feels like an island getaway.
Paradise Grotto is your nearest tropical oasis, inspired by the beautiful islands of the Caribbean and beyond. As you step inside, you’ll discover a bar specializing in delicious rum cocktails and tropical ingredients among many more. We also offer a range of non-alc and low-ABV drinks with a tropical flare for those who prefer a lighter option.
Our food menu features a variety of island-inspired dishes to complement your drinks, from coconut shrimp to roasted chicken and vegetarian options. Of course, no island bar would be complete without music and the sun – we host day parties during on our beautiful back patio which feels like an island getaway.
